Return Policy
Custom Products
Due to the custom nature of our glass products, we cannot accept returns on custom-cut items once fabrication has begun. Please review your order specifications carefully before confirming. Our team is available to help verify measurements and specifications before fabrication.
Stock Products
Pre-made stock items may be returned within 30 days of delivery in their original packaging and unused condition. A restocking fee of 15% may apply. Return shipping costs are the responsibility of the customer.
Damaged Products
If your glass arrives damaged, please contact us within 48 hours of delivery with photographs of the damage and packaging. We will arrange a free replacement with expedited processing and shipping at no additional cost.
Manufacturing Defects
Product warranty coverage depends on the item and its manufacturer and is subject to the written warranty terms supplied with your quotation or order. Please contact us with your order reference and photos of the issue so we can assess it under the applicable terms. Do not assume a replacement is automatic before the assessment is complete.
How to Initiate a Return
Contact our customer service team at (+27) 084 386-1058 or (+27) 069 040-1588, or email info@novahtech.co.za to initiate a return or file a damage claim.
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