Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you request a quote, place an order, create an account, or contact us. This information may include your name, email address, phone number, shipping address, and project details.

2. How We Use Your Information

We use the information we collect to process your orders, provide customer service, send you order updates and promotional communications, improve our products and services, and comply with legal obligations.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our business, such as shipping carriers and payment processors.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Android App and Account Deletion

The NovahTech Glass & Aluminium Android app uses the same online services as our website. Account details, delivery addresses, order and quote information, reviews, optional uploaded files and assistant messages may be processed to provide the features you use. Service providers may process payments, analytics, messages, appointments and assistant requests.

To delete your account, close a PRO membership or end both, email info@novahtech.co.za from the address on your account. We remove your account record with its app orders, quotes and reviews, stop any PRO membership and its recurring PayFast billing, and reply once it is done. Uploaded files and records already sent to service providers are handled in the same review; anything we cannot action in full, and any legally required retention, must be explained when we respond.

6. Contact Us

If you have questions about this Privacy Policy, please contact us at info@novahtech.co.za or call us at (+27) 084 386-1058 or (+27) 069 040-1588.